lost audio on 119/110

[cboundik]

lost all audio on 119/110, but not on 61.5...anyone have a reason for this?

[johnnybluedawg]

have u tried a hard reboot,using black switch on back of unit ?

[cboundik]

4000HD does not have black button reboot on back of unit...and yes I have restarted it, plus tried to re scan...only 61.5 has audio

[johnnybluedawg]

yes i see now u have the cw4000,,sorry about that,, just so u know,,110 and 119 are open and working,, i dont know nothing about ur box,, but there are some smart people here at aba that do know something,,just keep checking this post,, if i see something that might help u,,i will post it as well

doh,,new pain medicine today,,apparently its working good

i read that factory default and rescan will work ,, maybe that will help,,if u have tried everything else

[SatelliteJunkie]

Originally Posted by cboundik

lost all audio on 119/110, but not on 61.5...anyone have a reason for this?

In most cases, when a unit won't work properly...it is good to start over & flash it with the factory file & then the current working bin...followed by a reset (to remove old channels) and then make settings & scan.
If that don't take care of it, then maybe try this: (this happened to me with a SV4000) go into menu...look for audio settings and turn OFF Dolby Sound. This brought back the audio.

[cboundik]

k, does anyone actually have a 4000HD box that can give me help on this....this box is not even remotely close to any other sat out there. Please unless you know 100% that your advice will work on a 4000HD dont post...all the posts are people just hoping their advice will work...I appreciate it, but let keep the next comments to 4000HD owners that have the same problem

[ccelectro]

did you install the .16 update, and did this accure after.

[ccelectro]

I have to go now, I will be back in a bit. If all else fail do a iso recovery and install the .16 update then go to you adio and video settings and reset to your sceme.

[SatelliteJunkie]

Originally Posted by cboundik

k, does anyone actually have a 4000HD box that can give me help on this....this box is not even remotely close to any other sat out there. Please unless you know 100% that your advice will work on a 4000HD dont post...all the posts are people just hoping their advice will work...I appreciate it, but let keep the next comments to 4000HD owners that have the same problem

I did give you some help & you still never answered if you did a Factory Flash or not.
That WILL fix most problems buddy.
And just for your information...most all FTA boxes ARE similar...and work almost in the same way...good luck.

[cboundik]

yes it did happen after the update to .16, does anyone have a fix for this?

[cboundik]

sateliite junkie: If things are that simple can you please provide how to do a factory flash on a 4000HD...? Thats like saying can you reformat my computer..? These boxes are different, and I am assuming you dont have one.

[SatelliteJunkie]

Originally Posted by cboundik

sateliite junkie: If things are that simple can you please provide how to do a factory flash on a 4000HD...? Thats like saying can you reformat my computer..? These boxes are different, and I am assuming you dont have one.

You are correct, I do not own a CW4000HD...but that don't stop me from trying to help someone.
Apparently not many other people own this unit yet either...and from what I can find, it looks like the 3000HD & 4000HD are very similar & use the same setup guide.
So I have a copied post below for you to see if it will help any.
Let me know if you need some more info & I will go look for it. >>>

c/p:

CW 3000HD quick start guide

Quick Start Guide

1. Connect the receiver to your TV.

Only use 1 video connection between the CW-3000HD and the TV. The CW-3000HD is only capable of displaying on 1 device at a time. Shutdown the CW-3000HD before changing the video connection.

Analog audio is connected to the middle green 1/8" minijack on the back panel. Digital audio connection is via the RCA connector. You may connect these simultaneously.

2. Connect the Satellite and or Antenna connections.

Dual satellite tuner system: To fully utilize all the functions of the CW-3000HD you need to have 2 satellite cables connected to the unit. The upper connector in each vertical pair should be connected. For a single cable connection you should connect the upper connector on the vertical pair closest to the center of the unit.

Satellite and ATSC tuner system: Connect the satellite cable to the upper connector of the vertical conector pair. Connect an antenna to the ATSC connector. It is the single connector.

3. Connect the network connection.

4. Start the system. The first screen you will see is the display settings screen. IT IS EXTREMELY IMPORTANT THAT YOU SET THESE SETTINGS CORRECTLY. Incorrect settings here may cause you to not be able to view anything but a black screen!.This setting also chooses a video calibration setting that is tailored for the output that you use. Changing the display connection requires changing this setting to get the correct display calibration.

5. The next screen will be to set the system time. Set it correctly. Currently, the GUI will be off by one hour. The system time is correct and recordings and EPG will be correct.

6. Restart the system for the display settings to take effect. That means press the power button on the remote and then press the yellow button to restart.

7. If the serial number of your CW-3000HD is xxxxxxxxx123 or less, you need to perform the mandatory update. If your serial number is above that the fix was applied at the factory. The procedure is in a sticky on the support forum.

8. Check for any system updates. Enter the admin profile. Highlight updates and press enter. Highlight system and press enter. Make note of the current version of the software on your system. back out to the updates screen and highlight download and press enter. Highlight the check button and press enter. Compare the update version to your system version. If the update is newer download it. Install the update.

9. Setup for channels. Enter the admin profile and choose Antenna. Choose satellite or ATSC.

ATSC: (If you don't have an ATSC system, don't bother. It won't work.) The ATSC area allows you to scan for channels. Make sure you have a good antenna connection to the ATSC antenna connector and press the green button to begin scanning. This will configure the channels available to you. Press the blue button to save the list when the scan is finished. If you would like to change the channel numbers you may press the yellow button for Channels and renumber them as you see fit.

Satellite: If you use a switch, choose your switch type. This will enable either 2 or 4 of the positions depending on the switch you choose. Choose the LNB types connected to the switch and then choose the satellite the LNB is aimed at. If you wish to separate the satellites you can add an offset to the channel numbers so you may find each sats channels quickly and prevent overlapping channel numbers. You may set that under edit. 10000 is generally a good number to separate each satellite or provider. Once all is configured you may scan each satellite you wish to view. Each satellite needs to be scanned separately. Press the blue button to save the results of the scan.

10. Make sure the channels are available in the user profile. Enter the admin profile. Highlight profiles and press enter. Highlight channels and press enter. Ensure that all the channels you would like are in the selected column. You may also remove any unwanted channels if you choose.

11. At this point you should be ready to enter the user profile and explore what all is available.

[ccelectro]

after installing the .16 update all of your original settings on you audio and video go to factory default, you should check those and make they are where you need them

[cboundik]

setting have two options when I change it does nothing, problem still only on 119/110, but get full audio on 61.5 dish....