[toni33]

How about something like this?
It's a support template found on a different site but it could help.

Receiver Model--------------
Software Version------------
Type of switch(es) used---------
Network/Satellite------------
Type and Size of dish(es)-----------------
Type of lnb(s) used-------------
What is/are the problem(s)----------
What you have tried already-----

Also include your settings for all satellites you are trying to get.

Degree --------------------
lnb type-------------------
local freq------------------
local freq (low) ------------
diseqc ver ----------------
diseqc --------------------
22 KHZ --------------------
multi-switch ---------------