I AM EXTREMELY UPSET WITH THE SERVICE. I ALREADY HAD PAID AN ANNUAL MEMBERSHIP TWO MONTHS AGO, AND A FEW MINUTES AGO I HAD TO PAY ANOTHER MEMBERHIP FEE, BECUASE THE SYSTEM LOST MY NAME AND MY PASSWORD. I BELIEVE THIS IS A SCAN TO GET MORE MONEY FROM MEMBERS LIKE US. THERE IS NO TELEFONE NUMBER TO CONTACT ANYONE TO SOLVE A PROBLEM OF THIS MAGNITUD AND EMAILS GO UNANSWERED. OH! BY THE WAY IT TAKES THEM FOR EVER TO FIX A FREEZING ISSUE. VIEWSAT ULTRALITE FREEZING