The DN Glitch

[buddyjh]

c/p
Do Not Adjust Your Sets
(The D*sh Glitch)


October 8, 2009 | By Scott Greczkowski



If you’re a D*sh customer and woke up this morning telling you that your Smart Card was not authorized you were not alone.

The Internet forums lit up this morning with many D*sh Network customers reporting that some of their receivers would not work and that they could not get through to D*sh customer support.

Some posters mentioned that they were disconnected by D*sh phone system after being on hold for over 45 minutes. Others reported not being able to get through and getting fast busy signals.

Those who managed to get through to Dish CSR’s found that the CSR’s like the customers had no idea what was going on or when things would be fixed.

The Smart Card error message issue got to be so bad that D*sh Network actually turned off all the encryption for all of its channels including the pay per view and adult channels while the problem was sorted out and fixed. While D*sh customers themselves never saw any of the unscrambled channels on their receivers those with regular free to air satellite receivers we able to tune in to all the programming that D*sh offers.

But the free for all didn’t last long as D*sh was able to fix the issue and return its signals to a fully encrypted state.

It was also reported that customer accounts on D*sh website were also messed up showing false information such as strange balances, showing a customer was signed up for auto pay when they were not and even in a few cases the last 4 digits of the credit card on file displayed was not the customers credit card.

D*sh issued me the following statement this afternoon on the matter, ““A server failure at an uplink center overnight caused a temporary loss of programming being delivered to a small percentage of D*SH customers. The issue was resolved quickly and those customers affected had their programming restored by morning.”

Indeed from the looks of things it appears that almost everything has gotten back to normal for D*sh customer. The good thing about this was that it happened when most customers were sleeping or at work so not many folks noticed.

end c/p

[eserwin]

Thanks for the info buddy.

[luger121]

any we with ftb's got a few channels back, and there up as i type this, my ole plats hummmin along lol

[just4ufolks]

Thaks a bunch my friend and sure that puts a true perspective on the situation as we type-it appears that there is a loss of some channels at this time while others are being updated as THEY RETURN to the USUAL format....enjoy the show as recieved n until recieved..
Thx again for a great feedback/update "Buddy"...

[scoyt]

Enjoy it while it lasts!

[bhaijan]

enjoying it really....the old gears r humming again......lol!

[marty napier]

thinks for the info buddy!

[deanluna]

yeah.,.,hummers are great.,.,

[Victor Hugo]

Thanks for the Information Buddy.

[asg]

thnks for the info bud

[goldie05]

thanks for the info

[tiger-55]

Thanks buddy but i notice that we lost international channel in this process.