[chuchu99]

Troubleshooting K-HUB connectivity issues: (Right from KBOX folks)


(1)
- A high-speed (always on) Internet service is highly recommended.

(2)
- For K1 PRODIGY: connect your KHUB directly to the back of your receiver, otherwise make sure you are using a null-modem (ie. black) serial cable to connect from your receiver to your KHUB.
- For K1 (HEROS) PLUS: please make sure you are using a straight-thru (ie. light grey) serial cable to connect from your receiver to your KHUB.

(3)
- Check that the network cable from your router is in good shape by connecting to a laptop or desktop computer to make sure there is a connection. If the orange and green light on the KHUB side (where the network cable connects) is constantly blinking this may mean that you have a bad network cable. Try a different network cable

(4)
- To reset all devices on your network, power off your modem and/or
router, KHUB and KBOX for at least 5 minutes. Then power on all the
devices one-by-one

(5)
- To reset your receiver's configuration settings, you can enter the
NETWORK SETTINGS (from the MENU of your receiver) and choose FACTORY SET.
- If you are using STATIC, please try DHCP (recommended). Once you confirm FACTORY SET, exit the menus completely and save any changes. Power off the receiver with the remote control, and then power on the receiver with the remote control and wait up to 5 minutes.

(6)
- For customers of certain Internet Providers (ie. satellite Internet) they may be incompatibility problems with DHCP settings. Please try STATIC settings in the NETWORK SETTINGS menu. To find out what your gateway, subnet, and correct IP address range should be follow these steps: a) Login to a Windows PC; b) Go to START, RUN; c) Type in CMD and press the enter key (older Windows systems use COMMAND instead); You should get a black command prompt window; d) Type in IPCONFIG and press enter.

(7)
- If you're using any kind of wireless or powerline adapters to bridge the connection between your router and KHUB, try a direct line (network cable) to test if it works with the adapters.

(8)
- You may be experiencing compatibility issues with your router. Try bypassing the router by connecting directly to your modem.

(9)
- On the other hand, if you have a modem+router combination from your
Internet provider, these may not work well and it's recommended to have a separate router from a good brand (such as D-Link, Linksys, Netgear, etc).

(10)
- If your KHUB came with a power supply make sure that you are using the correct one. The proper one should say 5V 1A. If you connect the wrong power supply (for another device) you risk damaging or overheating your KHUB. Use only the original power supply with your KHUB.

hope this helps all the folks...
this also applies to Prodigy unit too..

[gibahca]

Nice CHUCHU!!
good post
Like to add one thing.

If you have the powerline adapter please use at least the one(powerline adp.) close to your router on the wall outlet power otherwise it will not work!!!
Make sure and try to use the wall outlet(no extension cords) for both ends and after everything works you will be okay to test with extension cords(if you need).

Just the thing i've learn with me adps here.

Chuchu if you like add it to your Tips.
Also it should be a stick.


both of these post are good info so i am going to close and stick thanks E69