nfusiondtv.com-- site: sponsor/advertiser

[chill dawg]

I thought this might be helpful to members who want information about the advertisers and site sponsors here at ABADSS, prior to making purchases and what to expect if something is not to your agreed satisfaction.


From: chill dawg [mailto:sales@nfusiondtv.com]
Sent: Thursday, August 13, 2009 12:12 PM
To: sales@nfusiondtv.com
Subject: Message from nFusion Digital TV
From: chill dawg

Email: chilldawg@--.com
------------------------------------------------------
I'm requesting a RMA# for cash refund as the product did not perform as expected and had mechanical difficulties from the day of delivery 8/8/09.
You should not be charging 20% restocking fee for a product that may be defective. I don't want to tie up my money with waiting for a new receiver from your company I just want you to give a full refund as stated in your policy. I am member of ABADSS where you're listed as a sight sponsor, so I expect your full cooperation in resolving this issue to the customers
satisfaction in a very timely matter. This purchase was also made through PayPal who also has a customer resolution center. I will be posting the on
going results of this issue on our website (ABADSS) to let the membership know that a site sponsor/advertiser are taking care of customers generated by Advertisement at our site "ABADSS".


C/P

Sales Team [sales@nfusiondtv.com]
RE: Message from nFusion Digital TV
chill dawg – thank you for sending your receiver back. I can confirm that there is something not correct with the firmware on this receiver. I have to say that in all of the receivers that we have sold, we have never had one come back with this anomaly. I will be interested in seeing what the manufacture says on this one. If you wish, I can let you know what they tell me.

At any rate, we will provide a refund less the upgraded shipping. The 20% restocking fee does not apply as we were informed within the 15 day grace period as per our ‘Shipping & Returns’ Policy.

I’ve authorized our finance department to send you an immediate refund. You can expect the funds within the next 24 hours.

By the way, if you have the time – would you please send the RCA cables back as they were not in the box when we received it. Thanks in advance.

Take care - Mxxxxxx

michael@nfusiondtv.com
www.nfusiondtv.com


I didn't like the part about the upgraded shipping cost not being refunded as the product was proven defective. I have not spoken with them since I received this e-mail but don't see a problem with that portion being refunded either after next phone call to nfusiondtv.com. I did let them know I would post this on the site and make sure they had the opportunity to respond.

[creativegenius]

A firmware issue?

I'd like to hear what that might have been.

Sorry to hear that you are going through some on-going communications with this vendor. I hope that cooler heads prevail and both parties end up happy

Creative Genius

[ethelmonk]

At least there was professional communication on behalf of seller and the buyer will get a refund. positive results, i love it.

[slowboy]

iam glad things are going your way to bad the box it did not work right for you i was thinking of geting one what was wrong with it ???

[zekester]

Seems like you were handled perfectly. I've never heard of shipping being refunded on any item ordered over the Internet. The seller always incurs a shipping cost that can't be replaced, hence never refunded.
Glad you got your money back in a timely fashion.
.
Like CG said, I'd be most curious to know the outcome of the Firmware issue.

[Victor Hugo]

Thanks for the information Chill Dawg.

[Crystal Dragon]

I hope you get the money and get a New one that operates like it is supposed to!!

Thank you for letting us know how this unfortunate incident turned out for you.
Best of luck on the next one!!

[painterguy14]

Looks like the company handled everything perfectly, just like they said... I would definately give them a try on my next purchase

[juancr19831983]

how much does the nfusion box cost???