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Old April 12th, 2008   #1 (permalink)
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Factory service

has anyone return a receiver back for service with 3rd party software?..
My receiver vs9000hd will not restart it has been on starting mode for two days. I had a viewsat plat working exellent for a few years then I decided to up grade to vs9000hd. I have nothing but problems with this new unit.... so maybe I should just cut my loss and buy another receiver?....
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Old April 12th, 2008   #2 (permalink)
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Re: Factory service

If you're going to return it, do a factory default and load factory file before doing so.
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Old April 12th, 2008   #3 (permalink)
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Re: Factory service

the 9000hd will not allow me to load from USB or PC. I dont see how to load factory bin before sending this unit back where it came from.
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Old April 12th, 2008   #4 (permalink)
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Re: Factory service

You load factory bin same way you do a fix. Are you able to do a fact default??
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Old April 12th, 2008   #5 (permalink)
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Re: Factory service

Quote:
Originally Posted by phiill View Post
has anyone return a receiver back for service with 3rd party software?..
My receiver vs9000hd will not restart it has been on starting mode for two days. I had a viewsat plat working exellent for a few years then I decided to up grade to vs9000hd. I have nothing but problems with this new unit.... so maybe I should just cut my loss and buy another receiver?....
I had a different brand receiver do the same thing...Here's what I did.take and connect your PC or latop with the serial cord attached to your receiver, load it with the factory file and try to force it in by turning the rear power switch on and off till it starts to load the factory file....Good luck ...you may have to play around with it...but it worked for me,,,,
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Old April 12th, 2008   #6 (permalink)
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Re: Factory service

What exactly does it say/show on the STB display??
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Old April 13th, 2008   #7 (permalink)
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Re: Factory service

thanks I will try that.......
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Old April 13th, 2008   #8 (permalink)
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Re: Factory service

nop have you
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Old April 13th, 2008   #9 (permalink)
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Re: Factory service

The minute I power on the vs9000 is reads like this STARTING and it wont change or let me reboot from rear switch.
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Old April 13th, 2008   #10 (permalink)
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Re: Factory service

Quote:
Originally Posted by phiill View Post
The minute I power on the vs9000 is reads like this STARTING and it wont change or let me reboot from rear switch.
Try turning stb off from back switch. Insert your usb stick with only the latest bin file on it.
Now turn on back switch while keeping your finger on the front power button . It should read and do its thing. Before you do this, unplug the unit from the wall to drain the capacitors for a few minutes to also erase the ram. I think you should unplug from wall first just to repeat myself.
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