hello Leah, the best thing to do is go to your specific receiver help section and start a new thread and ask your questions there as this gives a chance for every member to see your problem and help you get fixed up. also this helps other members to fix there problems later if they have the same trouble as you are experiencing.
things to consider when you start your new thread mention what make and model of stb your using, your dish and lnb's also your antenna settings. this way you will get the quickest and most accurate answers. Good Luck and happy testing.
